Privacy Policy
Last updated: 09/09/2024
The Wren (referred to as "we," "our," or "us") values your privacy and is committed to protecting the personal data we collect when you use our website. This Privacy Policy explains how we collect, use, and protect your information. By using our website, you agree to the practices outlined in this policy.
1. Who We Are
The Wren Company is based in the Netherlands and ships products worldwide. We operate under the General Data Protection Regulation (GDPR), ensuring your data privacy rights are upheld.
2. Information We Collect
We may collect the following types of personal information:
Contact Information: Name, email address, shipping and billing address, and phone number.
Payment Information: Credit card details or other payment method information.
Order Information: Details of your purchases, such as product types, order dates, and shipping preferences.
Browsing Information: IP address, browser type, device information, and website usage through cookies and similar technologies.
3. How We Use Your Data
We use the information collected for the following purposes:
Order Processing: To fulfill your purchases, ship products, and handle returns.
Customer Support: To provide assistance with orders, products, or account inquiries.
Marketing: With your consent, we may send promotional materials, special offers, or product updates via email.
Improvement of Our Website: We analyze browsing behavior to improve website performance, enhance user experience, and ensure website security.
4. Legal Basis for Processing Personal Data
We collect and process your personal data under the following legal bases:
Contractual Necessity: To fulfill orders and deliver products.
Legitimate Interests: To improve our services and secure our website.
Consent: For marketing communications (you can withdraw consent at any time).
Compliance with Legal Obligations: To meet legal and regulatory requirements.
5. Data Sharing and Disclosure
We do not sell or rent your personal data. However, we may share your data with:
Shipping Providers: To deliver your orders, including DHL Express Worldwide.
Payment Processors: To securely process payments.
Service Providers: To manage our website, conduct marketing, or analyze data.
Legal Authorities: If required by law or to protect our rights.
We ensure that all third-party service providers maintain the same high standards of data protection that we adhere to.
6. Data Security
We are committed to keeping your personal information secure. We use a variety of technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration. Payment information is processed through secure payment gateways, and we do not store sensitive payment details on our servers.
7. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including complying with legal and regulatory obligations. Once your data is no longer needed, it will be securely deleted or anonymized.
8. Your Data Rights
As a data subject under the GDPR, you have the following rights:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete data.
Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.
Right to Restriction of Processing: You can request that we limit how your data is processed.
Right to Object: You can object to certain types of data processing, including direct marketing.
Right to Data Portability: You can request your personal data in a commonly used format to transfer it to another organization.
Right to Withdraw Consent: You can withdraw your consent to marketing communications at any time.
To exercise any of these rights, please contact us at contact@bythewren.com.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to provide a better browsing experience. Cookies are small text files stored on your device that help us remember your preferences, understand website usage, and improve site functionality.
You can control cookie settings through your browser. However, disabling cookies may affect certain features of our website.
For more detailed information about the cookies we use, please refer to our [Cookie Policy].
10. International Data Transfers
As we ship products worldwide, your data may be transferred and processed outside the European Economic Area (EEA). When doing so, we ensure that your personal data is protected by appropriate safeguards in compliance with GDPR.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We encourage you to review this page periodically for any updates. The last updated date is listed at the top of this policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
The Wren
Email: contact@bythewren.com
By using The Wren Company website, you acknowledge that you have read and understood this Privacy Policy.
Last updated: 09/09/2024
The Wren (referred to as "we," "our," or "us") values your privacy and is committed to protecting the personal data we collect when you use our website. This Privacy Policy explains how we collect, use, and protect your information. By using our website, you agree to the practices outlined in this policy.
1. Who We Are
The Wren Company is based in the Netherlands and ships products worldwide. We operate under the General Data Protection Regulation (GDPR), ensuring your data privacy rights are upheld.
2. Information We Collect
We may collect the following types of personal information:
Contact Information: Name, email address, shipping and billing address, and phone number.
Payment Information: Credit card details or other payment method information.
Order Information: Details of your purchases, such as product types, order dates, and shipping preferences.
Browsing Information: IP address, browser type, device information, and website usage through cookies and similar technologies.
3. How We Use Your Data
We use the information collected for the following purposes:
Order Processing: To fulfill your purchases, ship products, and handle returns.
Customer Support: To provide assistance with orders, products, or account inquiries.
Marketing: With your consent, we may send promotional materials, special offers, or product updates via email.
Improvement of Our Website: We analyze browsing behavior to improve website performance, enhance user experience, and ensure website security.
4. Legal Basis for Processing Personal Data
We collect and process your personal data under the following legal bases:
Contractual Necessity: To fulfill orders and deliver products.
Legitimate Interests: To improve our services and secure our website.
Consent: For marketing communications (you can withdraw consent at any time).
Compliance with Legal Obligations: To meet legal and regulatory requirements.
5. Data Sharing and Disclosure
We do not sell or rent your personal data. However, we may share your data with:
Shipping Providers: To deliver your orders, including DHL Express Worldwide.
Payment Processors: To securely process payments.
Service Providers: To manage our website, conduct marketing, or analyze data.
Legal Authorities: If required by law or to protect our rights.
We ensure that all third-party service providers maintain the same high standards of data protection that we adhere to.
6. Data Security
We are committed to keeping your personal information secure. We use a variety of technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration. Payment information is processed through secure payment gateways, and we do not store sensitive payment details on our servers.
7. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including complying with legal and regulatory obligations. Once your data is no longer needed, it will be securely deleted or anonymized.
8. Your Data Rights
As a data subject under the GDPR, you have the following rights:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete data.
Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.
Right to Restriction of Processing: You can request that we limit how your data is processed.
Right to Object: You can object to certain types of data processing, including direct marketing.
Right to Data Portability: You can request your personal data in a commonly used format to transfer it to another organization.
Right to Withdraw Consent: You can withdraw your consent to marketing communications at any time.
To exercise any of these rights, please contact us at contact@bythewren.com.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to provide a better browsing experience. Cookies are small text files stored on your device that help us remember your preferences, understand website usage, and improve site functionality.
You can control cookie settings through your browser. However, disabling cookies may affect certain features of our website.
For more detailed information about the cookies we use, please refer to our [Cookie Policy].
10. International Data Transfers
As we ship products worldwide, your data may be transferred and processed outside the European Economic Area (EEA). When doing so, we ensure that your personal data is protected by appropriate safeguards in compliance with GDPR.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We encourage you to review this page periodically for any updates. The last updated date is listed at the top of this policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
The Wren
Email: contact@bythewren.com
By using The Wren Company website, you acknowledge that you have read and understood this Privacy Policy.
mohair
The mohair blanket is a soft, voluminous blanket with a welcoming tactility, hand-woven using the finest mohair with added wool for greater body and increased longevity. Our Artisans follow centuries-old tradition working the Angora fibres into superlatively soft blankets. Smooth and lustrous in texture, each is breathable and lightweight, crease - resistant and kind to sensitive skin.
As a naturally renewable resource needing no chemical treatment, mohair goes gently on the earth in its production while providing strength and resilience when spun into yarn.
newsletter
mohair
The mohair blanket is a soft, voluminous blanket with a welcoming tactility, hand-woven using the finest mohair with added wool for greater body and increased longevity. Our Artisans follow centuries-old tradition working the Angora fibres into superlatively soft blankets. Smooth and lustrous in texture, each is breathable and lightweight, crease - resistant and kind to sensitive skin.
As a naturally renewable resource needing no chemical treatment, mohair goes gently on the earth in its production while providing strength and resilience when spun into yarn.
newsletter